Shipping and delivery
How much does shipping cost?
We are glad to bring our customers great value and service. That’s why we provide fast shipping from our Fulfillment Center in California by UPS and USPS.
What countries are you delivering to?
As of now, we’re delivering to the United States only.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship anywhere in the United States, and to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (30 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of neogearstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
N***d
It works but my granddaughter just kept pulling it off she did not like it on her
M***g
do not understand how to use it
L***a
The product corresponds to the description
E***a
These hats are easy to use. Adjustable snaps. However if you don’t fit the hat tight to the head and it isn’t perfectly snug, water can still run down in their face and ears. Took me a few try’s to get it right.
O***a
The item corresponds to the description!!! Recommend the store.
R***r
if your kid will tolerate something in their head- it works
T***a
Our Salvation, I will catch only with this thing) I order not the first time
E***a
I expected a different material.
Customer
We enjoy using the baby shower cap and feel that it does a great job of keeping water away from face. Only negative is that it tends to slide down from time to time.
I***n
A nice hat, light, I hope it will be convenient to bathe the child.
D***v
Very light material. fasteners are correct.
K***s
I bought this for my 2 little girls, they’re a little big for my newborn but for my 2 year old it works fantastic
H***m
Great product
H***s
These hats are easy to use.
T***v
It is exactly what I ordered keeps water out of babies face
K***c
I LOVE THESE LITTLE SHOWER CAPS
K***l
it’s worth every penny!!
P***m
THis helps my daughter gums very much she just loves to suck on it.
K***b
Love the colors and how easy it is to use
S***p
It works well but my baby just yanks it off anyways lol. They are a little thinner then I was expecting but overall they are good.
F***p
This cap actually works really good. She was playing the whole time and didn’t mind the new thing on her head. It’s pretty amazing. This cap actually works really good. She was playing the whole time and didn’t mind the new thing on her head. It’s pretty amazing.
S***q
She really puts up a fight when it comes to hair washing. She just hates any water on her face and this solved our issue. No tears!
Q***p
I like the soft yet stable material of the hat. It keeps soapy water off eye and ear which is the major challenge when you’re bathing an infant or a toddler. The adjustment works well for most kids. My kids loves this. Wonderful design, now infant and toddler can enjoy bathing without soap getting into the eye.
A***p
Great to bath baby. Helps water not fall into baby’s face and ears. It is definitely a must!
D***d
It makes bath time SO much easier for my 6 year old who is crazy weird about water getting in her face!
Q***w
The difference this cap made in our bath time routine has been ASTOUNDING! We went from hysterics the likes of which I’ve only seen on daytime soap operas, to blissfully calm and quite bathing. He even giggles when he sees the water running down in front of (but never touching) his face. Highly recommend
E***r
I bought this for my 2 little girls, they’re a little big for my newborn but for my 2 year old it works fantastic. She loves putting it on for bath time and it makes my life easier not fighting her to wash her hair. I have one to my friend who has 2 boys and loves it as well. Great product.
T***y
it dresses well, the regulator for a double on p.50, there are two more buttons in stock. My son liked that the water drains with a waterfall, even upset when filmed.
U***o
The appearance is very beautiful, the color is beautiful, it is very suitable for the little baby, effectively preventing the water from flowing into the ear, allowing the baby to relax and enjoy the bathing process, and the bathing fun.
F***g
I love these I buy them alot to keep water outta my baby’s eyes during baths!
A***b
I loved the fact that it has snaps that can be used to adjust to the circumstance of the child’s head.
Z***x
We always have issues with my son not liking the water and soap in his eyes while taking a bath. this product works perfect, I will have to say it eliminates about 90% of the water flow. it was also nice that it came in three different colors. the quality is ok and it does what is made for.
***v
Excellent cap for keeping water off child’s face. I bought these for our 4 year old who kept screaming in the bath or shower when we’d wash her hair and water got on her face. I had low expectations of this product as it’s just a flimsy piece of foam. BUT it absolutely WORKS!!! My daughter is pleased and doesn’t scream any more. I snap it on the second to the last button and voila it’s magical. It looks silly but works perfectly. I definitely recommend this product to any parent with a child that struggles with water on their face while washing in the tub or shower.
N***m
I purchased this shampoo protector for my kid. She just started shampooing his hair in the shower. I wanted her to be comfortable, and not have the shampoo running down his face and into her eyes. This works, she loves it. I can see myself purchasing another in the future. I highly recommend it.
L***a
Does exactly what I need it to and especially great for the price. My 19 month old twins would fuss about having to lay on the counter to get their hair washed every week. This product came in a pack of 3 which is great so I have an extra In case one breaks. It’s not made of hard plastic which I think is great so that it fits comfortably ! When you adjust the hat on properly water doesn’t get in their ears or eyes. Nor does it go down their little faces. The girls love watching the water fall down off of the top of the hat when I’m rinsing their hair. Perfect for bath time/washday
K***f
My 8 month old granddaughter was hating having her hair washed. I had an inflatable ducky hat for my daughter when she was a baby that kept the water out of her eyes. I found this product and ordered it. It works like a charm and the ear flaps are an added bonus as the water stays out of babies eyes and ears as well.
She now loves being in the bath and hair washing is a breeze.
O***a
I LOVE THESE LITTLE SHOWER CAPS. My youngest daughter HATES water on/around her ears. Washing her hair was an absolute nightmare! She would scream and fight me and we would both just be frustrated at the end of the night. 🙁 I ordered this and didn’t have much faith because stuff like this usually doesn’t work as well as it says it does…BUT THIS THING IS FREAKIN AMAZING. I pull my daughters hair up in a high bun, put the cap on right above her ears and let her hair down to wash. She doesn’t even WHINE when washing her hair now!!! Shower time was all smiles and giggles thanks to these!! I will say there is a bit of a learning curve when it comes to washing and conditioning with it on, since you can’t really move your hands as freely without bumping the cap. But it’s worth every penny!!