Shipping and delivery
How much does shipping cost?
We are glad to bring our customers great value and service. That’s why we provide fast shipping from our Fulfillment Center in California by UPS and USPS.
What countries are you delivering to?
As of now, we’re delivering to the United States only.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship anywhere in the United States, and to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (30 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of neogearstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
J***a
It looks exactly like the pictures. Loveee it!
L***w
Bought this as a gift for a friend in my wedding party, absolutely beautiful and looks really nice
I***t
This bracelet is well worth the money. Beautifully crafted, nice tight weave on the leather and a nifty clasp that is very unique. I like it, thanks!!
P***r
Beautiful product and packaging but I wish they offer it in sizes. Bracelet is kinda big for my hands.
R***k
Good quality and hasn’t faded or scratched. First time opening it was a bit tricky but was easy afterwards. Stays on when u need it and comes off when u don’t.
U***s
Very highly recommended. Looks expensive but amazing quality for it’s value. He loved it. Engraving it was a challenge because of the limited spacing but doable.
W***n
Been wearing it for about a month and only minimal wear and tear to the item. Only downside is that it is not adjustable and a bit large for my wrist.
T***o
Very very nice. I’ve had mine for about 3 weeks, wear it everyday and it’s held up perfectly. It comes very nicely packaged…. well worth the money. Love it!!!
H***a
Purchased as a gift for my husband. He wears it alot, which is more than I was expecting, so he really likes it. The only thing is he needs me to fasten it for him. Not sure if it’s him or if it’s really necessary to have help, lol.
K***t
My husband was asking to wear a bracelet even though they are not his style and he tends to play with them all day long. This bracelet is his absolute favorite. He loves the look and how sleek it looks on his wrist. Feels comfortable and only takes it off while he showers… maybe when he sleeps from time to time but all in all is great.
E***c
I purchased other not very expensive bracelets for my husband and they did not last at all. This one I got for b-day 4 month ago and it is perfect. The point is, husb. put it on and NEVER took it off, including showers. The Leather is tightly wrapped, and looks just like new. And he loves the elegance of the rich black color of this bracelet. Need a present, buy it.
G***n
My husband has had this bracelet for 10 months, he’s a mechanic in the navy and constantly getting his clothes ripped up at work and he has worn it every single day. It is incredible. It looks just as good as the first day I gave it to him. If it gets snagged hard enough at work, the clasp just comes undone so the leather doesn’t rip but it has only happened once or twice. I can’t recommend this enough!