Shipping and delivery
How much does shipping cost?
We are glad to bring our customers great value and service. That’s why we provide fast shipping from our Fulfillment Center in California by UPS and USPS.
What countries are you delivering to?
As of now, we’re delivering to the United States only.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship anywhere in the United States, and to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (30 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of neogearstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
E***a
The birds liked it.
T***a
It was a gift to my sister…she liked it.
L***a
Cute, perfect to add to a tree. But I thought it would be bigger.
L***a
Nice birdhouses! Looked just like pictures.
O***r
Got these as a gift for a bird lover and he really liked them.
J***k
It is hanging next to my finch feeder just in case they need it. Great combination.
P***l
Our finches love this! Days after getting it they finally played eggs.
W***w
Adorable. Birds took to it after a few weeks.
H***y
I love these – super cute and I think the birds will love them too. I need to get more.
M***m
Adorable bird shelter, like the material, the size. Only thing is, I wish it would have other colors.
O***a
These are so cute and make my backyard so cute. I don’t know if one of the birds will notice it and move in but I love them.
R***y
Love these bird hideaways! They are well made and just cute!!! We have a whole slew of birds that circle my one little bird feeder, and I wanted to give them another place to go, and rest up if they wanted without being bothered by other birdies or predators. I am absolutely satisfied with my purchase. Thank you so much :o) <3
S***n
I have a lot of trees in my backyard and was looking for unusual birdhouses. These are perfect! Very well made and very sturdy.The opening fits sparrows wrens and robins and such but the blue jays the opening for them is a little snug. I hang them pretty close to the main part of the tree and secure the hemp that comes with it very tight around the branch and then around the main part of the tree. This keeps it secure and the wind cannot rock it. They are very cute houses!!