Shipping and delivery
How much does shipping cost?
We are glad to bring our customers great value and service. That’s why we provide fast shipping from our Fulfillment Center in California by UPS and USPS.
What countries are you delivering to?
As of now, we’re delivering to the United States only.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship anywhere in the United States, and to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (30 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of neogearstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A***a
It’s beautiful and simple. Love it
D***t
A perfect gift, had looked long and hard for this item. Was received with happiness.
R***t
Great size! What I expected!!!! Recommend, not too big or too small
C***k
Great quality, Perfect length, and very comfortable to wear. ❤️⚡️
M***n
Cute little addition to my daughter’s necklace collection. For the price it’s worth it!
I***b
Cute pendant necklace! Bought it for my daughter for her birthday and she loved it!
G***y
Love it!!!! The chain is cute and looks good and the pendant 😍😍
B***t
Exactly how it looks in the picture! Absolutely love it and beyond happy with this gift!
J***s
I love the way it looks and feels, and it’s made well! I recommend it!
S***y
I’ve this necklace for 3 months now. I love it, I wear it everyday. If you wear it for a long time while sleeping and showering it will get rusty but still is a great necklace.
V***w
Very nice necklace!! Even nicer in person. High quality. Will make a nice gift!
E***y
My daughter bought this necklace and wears it regularly. She likes the look and it seems to be good quality.
N***s
Beautiful pendant & nice 18” brass chain. Packaging is very nice. Can’t wait to wear it. Thank you!
H***r
I’m really glad I gave this necklace a chance. My niece loves it. The quality is great, very shiny, the chain in as long as a regular necklace. 100% satisfied with my purchase and recommend
P***k
I bought this necklace because I am a big HP fan and I love it! It is very cute and dainty and looks like real gold. I have worn it several times now and it still looks brand new and has held up well. I would definitely purchase it again!
M***r
Item as described. Great quality for the price. I also like how it was shipped quickly. I would recommend to all buyers who want to purchase this item, you would not regret buying this. This is definitely a good buy. I love mine.
A***d
My 12 yo daughter is a huge Flash fan and has been begging for a necklace so I got this for her and she loved it. The material Is decent quality for the price and it looks great. Necklace is a bit longer than expected, but my daughter appreciates the length. The pendant is of a nice size, not too big and gaudy which was my fear purchasing online. All in all it looks great, doesn’t look fake or costumey. Had a very happy preteen girl.