Shipping and delivery
How much does shipping cost?
We are glad to bring our customers great value and service. That’s why we provide fast shipping from our Fulfillment Center in California by UPS and USPS.
What countries are you delivering to?
As of now, we’re delivering to the United States only.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship anywhere in the United States, and to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (30 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of neogearstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
H***e
Keeps the phone well.
G***a
Excellent piece, strong magnet
B***k
This holder is excellent.
T***l
Everything is fine, I recommend
D***i
Everything looks fine, not tested yet.
U***y
Wonderful holder. The magnet is strong
L***c
good, maybe a bit smaller than expected.
H***m
Quality cool, rubberized holders, beautiful look.
F***i
Everything is fine. Keeps the phone well. Recommend.
E***m
Very convenient thing. Well attached and holds the phone.
H***a
The smartphone keeps well. No complaints yet. Recommend
T***k
A little did not go where I wanted to put, but otherwise everything is fine
O***f
The quality is very good, the convenient thing, the magnet is strong, thanks!
S***w
It’s very good, the magnet is strong and holds the weight of the iPhone 12 Pro Max perfectly!
X***o
Nice thing. Holds tight. I ordered for my husband and father. We like it. I advise definitely!!!
G***e
The quality is good, keeps the phone excellent, but not quite easily placed in the deflector.
T***a
It’s a great choice! I have an Iphone 12 max pro, which is heavy, supports it very well! Good product.
W***d
Excellent holder, conveniently attached and perfectly holds the phone. I order this model for the second time.
R***i
The holder is much more smaller than it appears in the pictures, but it holds very good, no problems with iPhone 6/S.
A***l
The holder is good, but the magnet only holds if the metal circle is pasted on the case outside or phone without a cover.
K***d
Just a terrible magnet, twice the phone fell on the floor. Glued the magnet on the phone-badly holds, bought a special cover with a magnet-badly holds!!
R***a
The holder is cool, it looks like it was made for my car. It keeps the phone well, only through a thin silicone case. My redmy 5 isn’t heavy for it.
M***a
Magnet is strong and it is kind of hard to detach the phone. The bracket of the holder cannot hold to vents strong enough. The phone stays, but the clamp not. 🙂
J***b
Awesome stand, I take for the second car, on the first I have been using it for a month. It is attached securely on the pits and you can move the phone itself a little but it will doesn’t fall down.