Shipping and delivery
How much does shipping cost?
We are glad to bring our customers great value and service. That’s why we provide fast shipping from our Fulfillment Center in California by UPS and USPS.
What countries are you delivering to?
As of now, we’re delivering to the United States only.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship anywhere in the United States, and to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (30 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of neogearstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A***e
This feeder works very well and is very attractive.
B***a
This product is very sturdy and extremely easy to refill.
M***a
This isn’t large. But it will be the prettiest feeder you own. I’m very happy with it, easy to load.
F***s
Looks good, easy to load and food stays dry in the rain.
T***y
The birds love this feeder! Big enough to fit many birds at one time. Great purchase!
E***a
Even though this is a small feeder, it is a nice color and material. It is very attractive, and should last a long time. Only drawback is that it is small.
A***m
Love this bird feeder. Beautiful design.
L***l
This bird feeder is very pretty, plus holds a lot of seed. Very Happy with this purchase.
Z***k
I got this bird feeder for a Christmas gift for my husband-He loves it-It’s very nice looking and the birdies seem to 😍 love it!
O***a
Without sounding dismissive…. It’s a hanging bird feeder. The birds love it and it stays clean and dry… so it’s awesome.
P***l
It’s a very nice looking bird feeder with a simple design. More sturdy than some plastic or cheaper made feeders I have owned in the past. I expect it to last longer. I haven’t had to clean it yet so I’m not sure how easy that will be.
J***k
Easy to see from a distance when it’s empty. The birds seem to like it, they empty it every morning after I fill it up!! So it’s easy to add seed, just lift the top and pour in the seeds. Very attractive feeder, should last without falling apart like my last one did.
S***y
Great bird feeder. It has wide holes for feed, to hold loose feed and give birds a place to stop. Materials felt great. I highly recommend it!
S***m
This bird feeder is amazing. It looks great, just like the photo. I have not had any issues with its installation. This thing is STURDY! I’m very happy with this product. Highly recommend it!
D***n
Really well made, the finish is nice & I love the style. Because of the way the reservoir curves at the top I was somewhat worried when ordering that filling it might be a pain but it’s very easy & I like that I can just lift the top and fill it while it’s hanging. Recommend it!