Shipping and delivery
How much does shipping cost?
We are glad to bring our customers great value and service. That’s why we provide fast shipping from our Fulfillment Center in California by UPS and USPS.
What countries are you delivering to?
As of now, we’re delivering to the United States only.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship anywhere in the United States, and to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (30 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of neogearstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
R***l
Thanks for this spraying rod! Great quality and fast shipping!
H***y
Really awesome, totally worth what I paid for it.
T***m
Matches the description. No drawbacks
S***a
Thank you very much, received intact! Everything is perfect, satisfied at 100%!
M***w
This is probably the most durable watering wand I have ever purchased.
D***d
I had no idea where can I buy until I stumbled upon this store. Great job!
J***r
Can’t speak about durability yet. Feels well made.
J***a
This garden nozzle performs as we hoped it would. It feels heavy duty and seems to be made of high quality materials.
L***m
Really like this wand. It is great for our garden and seems quite sturdy. We really like the telescoping.
C***s
Great tool my wife is the user and she loves it it costs a little more than others but you only get what you pay for well worth it
R***l
My back really appreciates this wand attachment. It can leak a little at the extension if you don’t have it tight but it’s not a big issue.
S***n
Love being able to extend this!!! No water traveled down my arm while watering my hanging plants. Plus the spray selection is great!!
M***w
Costs more than the home center store versions but well worth the money. Sturdy and reliable.
K***y
Everyone loves it, its sturdy, easy to use with lots of options, and really nice looking. High quality design, materials, and manufacturing. Highly recommended!
B***y
I have bought two of these, they are amazing! Heavy, not some lightweight metal or plastic, adjustable water pressure, best I’ve ever had, and reasonable price!
L***a
This gardening accessory is better than I imagined it would be. Absolutely love the easy grip handle, and with the variable flow dial, I can adjust the water flow for the perfect shower for any plant or vegetable.
W***m
Love this tool. A number of different spray options on the head. The extensions work well for spraying above head hanging plants. More expensive than many of the other sprayers that look similar but works much better and feels like it is built to last longer. A good value buy!
R***l
I am so happy with my purchase. It came two or three days after I placed the order. It is very well build and love the spray mode. I have lots of pots and it is perfect for watering them. I recommend it highly.
M***a
So far so good on quality and sturdiness. Works well with lower flow garden hoses and no issues with leaks as others have mentioned. I wouldn’t leave this out in the sun or put ridiculous amounts of water pressure through this thing but if I have any durability issues using it as intended, I’ll be sure to update my review.
S***e
Love these watering wands, so much so that I ordered five of them, one for at each of our outdoor hose bibs. I am impressed at the durability and weight of the wand. I would order them again if needed but I don’t expect that wi8ll be any time in the near future.
L***a
I have purchased 3 of these and each one is great. They are so wonderful two of them walked off and found new homes. 🙂 If you purchase this item, protect it from friends and family or yours too will wander off.
A***a
Very fast delivery! I bought it mostly for washing my car and it works great! Would absolutely buy again. Thanks!
S***n
Just picked up a second one of these so I have one each for the front and back yards. Well-made and it’s got pretty much all the features and settings you would want. The telescoping neck makes it extra-versatile. Recommended.
A***a
Good price and quality. The water wand works well. Hopefully this wand will last longer.
M***n
I am a simple person who just wants to be able to water plants, clean patio or wash car with relative ease and this nozzle is it for sure. Just press and water on or off. The flow can be adjusted on top part for a larger spray or down to a steady stream. Well made so it should last along time and it is also nice looking. Very pleased with this and bought 3 as they are so functional.
M***w
The nozzle is lightweight aluminum and seems reasonably sturdy. Water volume control is a nice feature. I was expecting to have to tighten the extension nut if it leaked, but didn’t have issues with just slight hand tightening.
G***e
I am very happy with this hose/water control. It feels like a very high quality control in ones hands. I was concerned that the spray was only a two step one as described however it is full control from a spray to a stream. I love it so far.
H***y
Waters beautifully. Not too much pressure. I love the on/off switch on the handle that can be used with a simple push/pull of your thumb. I like not having to squeeze a handle for the water to spray
H***y
Really not much to say it does the job came as promised was easy to put on and I just bought it about 2 weeks ago but it looks like it’ll be with us for a long time. Seems to be built well and was quick and fast to get came with everything needed. If for some reason I needed a second one I would get another just like it.
E***h
Packaged very well. So easy to hold and to use. This sprayer is made very well, and seems like it is made to last, and last. Love that! I bought it to water the flowers, fruit, and veggies in my raised garden beds, and the telescoping feature and adjustable head allows me to easily water at the roots — the best for the plants. I didn’t imagine I would be so impressed with such a utilitarian item, but the quality and functionality have wowed me. Highly recommend this tool!
K***e
I was previously using a regular hose nozzle and was getting tired of squatting or bending to spray the root base of my plants to avoid spraying foliage. This wand is a perfect solution. I am 5’5″ and with the telescoping wand extended to the longest adjustment, I can stand tall and easily get to all of my plants without damaging foliage/blooms. I like that the head can also be adjusted for different angles. One thing to be aware of is if you extend the wand, you will be exposing the part of the wand that has been lubricated so you might want to avoid touching it if you don’t want to get oil/grease on your hands. Not a huge issue, just something to be aware of. I wish I had purchased one of these sooner!