Shipping and delivery
How much does shipping cost?
We are glad to bring our customers great value and service. That’s why we provide fast shipping from our Fulfillment Center in California by UPS and USPS.
What countries are you delivering to?
As of now, we’re delivering to the United States only.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship anywhere in the United States, and to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (30 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of neogearstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
T***y
Love the sleek look of this air freshener, the smell is nice too
D***s
Nice smell, smooth and sleek design, can be attached anywhere. Love this product!
O***l
I like the design, it’s good smell but it’s not that strong
E***d
Smells great, and looks good. Not obnoxious like the other ones I’ve seen/had in the past.
J***w
Very high quality, superb product!!!! Ordered it for my car but I’ll buy more for my husband, he liked it a lot too!! Great price for such an amazing air freshener, I’m very satisfied with the purchase!!
S***n
It’s probably one of the best air fresheners I’ve tried so far, I think I’ll stick to it from now on. It’s very convenient to have in the car, can be attached to the vent, gives off a very good scent. No complaints, really.
D***n
Nice and simple… scent could be stronger though… but it does smell pretty good. Will definitely buy refills.
M***l
Loved this air freshener! The quality is just great, I like that it’s made of metal, seems very durable. It’s not too big so I can place it practically anywhere, and it has a pretty strong smell btw. I put it in the central console but the scent goes all the way to the back.
T***r
Very pleasant smell, it’s subtle but enough to freshen my car. I used it before and now ordered more to refill, don’t think I’ll ever switch to another model. I like how compact it is and that it’s not very noticeable, I don’t really like snazzy things in my car…
N***k
The last air freshener I had didn’t last for too long, and the smell wasn’t that great either. I was sceptical about buying this one at first, it just seemed too small, so I wasn’t sure how powerful it would be. But I was pleasantly surprised once I tried it out! The smell is very pleasant, minty and not too ‘loud’. It also stays for long, and it’s been a month already and it didn’t get any weaker. Very good choice!