Shipping and delivery
How much does shipping cost?
We are glad to bring our customers great value and service. That’s why we provide fast shipping from our Fulfillment Center in California by UPS and USPS.
What countries are you delivering to?
As of now, we’re delivering to the United States only.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship anywhere in the United States, and to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (30 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of neogearstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
B***n
The quality is good and it is also a beautiful bangle bracelet.
B***y
This product met my expectations. It’s lightweight and attractive.
S***h
I really love this bracelet, it’s flexible, shiny. Just what I was looking for.
V***y
It’s the perfect size and very comfortable. Love the look and can’t beat the price!
N***y
I have been looking for bangles like these. I love them.
S***n
Love the look, but the bracelet is difficult to pull to expand. But once it’s on, it’s very nice.
O***a
Love this item, came quick! The only downside for me is, that wasnt as heavy as I hoped, but nice!
C***e
Simple beauty. I needed something plain to add with my new watch and this was perfect.
F***x
Nice quality. Easy to put on and remove. My daughter loved it.
V***n
The bracelet is a gift for my boss’s birthday in a few weeks. Hopefully, she will like it. I think it’s beautiful!
F***a
The bangle is good for everyday use. Fits well on the wrist. Looks elegant and is quite lightweight.
I***n
Pretty bracelet and nice quality. I wear it daily and receive many compliments on it.
J***e
This was a gift for myself. I’d been looking for a bracelet just like this, at a price I could afford and I found it. I love it!
D***y
I got this a few days ago and have only taken it off once to show to a friend. It has a little weight to it but is not heavy. I have small wrists and had trouble pushing the ends together to close around my wrist with one hand. But after showing it to a friend she was able to push the ends closer together around my wrist pretty easily using both of her hands and it fits me much better now. I am so glad I made this purchase. It feels good on my wrist and it isn’t too big that it gets in the way or feels awkward. The round ends are smooth and don’t get caught on anything, even when I wear a little chain with it. Would definitely recommend it.