Shipping and delivery
How much does shipping cost?
We are glad to bring our customers great value and service. That’s why we provide fast shipping from our Fulfillment Center in California by UPS and USPS.
What countries are you delivering to?
As of now, we’re delivering to the United States only.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship anywhere in the United States, and to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (30 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of neogearstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Y****n
My favorite new cup! I actually got this for my husband but have borrowed it a ton too! He loves it to keep his cans cool in style, but I love it for my coffee! The design is amazing and it serves so many purposes. It’s small and compact, which is awesome for traveling.
F*****s
Nice product. Works well. Only downside is when you put the top on it turns the can around so it’s hard to predict where the finger grooves will end up. I’d still recommend and would buy again.
S*****a
I really wanted a nice coozie for pounders… this one is “almost” perfect. Construction is sound, it keeps beverages cold, threaded cap looks like it will last. The only problem is that there is excess play laterally inside the coozie. I traced the opening and cut a piece of cardboard to fit. Problem solved with a little leg work.
C****v
I bought this set for my daughter and her boyfriend. I added their names to it from another vendor. They hold bottles and cans. My daughters drink was left out on the table overnight, and it was still cold.
D****l
Nice! helps me a lot
V****m
Keeps our beverages very cold. When sitting out in the HOT sun to sunbathe, it keeps a beer cold for over 20 minutes. I place the beer in the shade under my lawn chair though. Highly recommended to keep any beverage cold. Holds the beverage very snug.
R****r
Used this several times, it does keep canned drinks cool, also like that it can be used with other plastic drink containers with the provided insert. Bought one as a gift too
K****n
Finally I got this for my canned drinks. It’s been keeping my drinks cold for few hours… Tried and tested. I don’t like putting ice cubes in my drinks as ice will dilute it.
V*****a
Great can cooler! It keeps my Bush heavy as cold as your mother in laws heart.
E*****a
Fits all normal size cans, bottles and thin cans. Great for the beach or sitting outside in the summer!
P***e
I find that this works well for keeping my soda’s colder, longer. It does the job i needed it for. The only I took a star off, was the rubber holder at the top. On mine, when i push the can in, the rubber grip at the top actually rises up due to the pressure of the escaping air. Whatever was used to keep the rubber grip in place appears to be sub-par, as it doesn’t stay in place. Other than that, works to keep the drinks cold.
W****
Haven’t gotten to test the time it keeps a drink cool when outside, I live in FL. But I am SO HAPPY this fits a 12oz bottle of beer, a 12oz can of beer and my slim cans such as White Claw. The fact that I can use this for all my drinks it’s so awesome. I would highly recommend it.
B****a
Best cooler ever! My boyfriend has one too. We both love them. They keep things cold for a VERY long time. They fit really nice in cup holders also. We are thinking of buying these for gifts for our entire family.
R****a
Love this drink holder. I use it for the skinny cans & bottles too. I have even bought a few for gifts for my friends that are drinking out of the skinny cans now.
R****g
A littler bit taller would be better.
V****a
This cooler keeps your drinks cold for so long! The best part about it is that it fits all sizes of cans and bottles.
T****l
I absolutely love it. I live in SWFl n it doesn’t matter if your drinking water or beer, your drink will stay ice cold from start to finish
D******n
I love these can coolers! We have a few and they keep our bottles cold for hours! And our hands dry
E****d
Keeps my beer ice cold and looks great. The threads for top portion can be a little tricky to start right.
R****a
They look exactly as depicted on the website, they came very quickly, and they appear to be of good quality.
S****s
Works like a charm! Keeps my drinks cold while I make supper and take care of the kids.
I*****a
Super fast shipping. Love the product!!!!
R*****d
Works well for bottles and cans – but it’s leaks with liquid directly in the cup between the top lid and rubber ring. I also imagine this will get worse over time if the rubber stretches at all causing the top lid to seal less. Which is unfortunate as I bought it to directly hold liquid while floating in the pool. I like the color and it shipped earlier than expected.
T***a
I love how it will hold any can or bottle I drink.
R****a
its great!! Versatile!! Free shipping. Ordered and received in 2 days!!
F****a
I was shocked by how well this product worked! Made a great gift and look forward to buying more!
G****a
Love these cups! They’re super cute and seemed to work well. Only thing I don’t like about them is that the white already has scratch marks on it. Wish the color held up a little better.
B**n
So far, I’ve really enjoyed this can cooler. It does a great job keeping my drink cold, and holds the can in securely. With bottle, there is a little more wiggle room, but I found if you use on of the included coozies, you can put that around the bottle first, then put the bottle in the can cooler and it creates a more secure fit. So far it’s been a great product at an excellent price. I would definitely buy again.
M*****l
I don’t normally add a review when a product has this many 5-star reviews, but this product deserves another review. We are completely pleased with these coolers. They work exactly as advertised, in our case keeping bottled beer cold even in Florida temperatures. There was a slight learning curve before we realized that the rubber/plastic grommet thingie unscrewed to make it easy to insert or remove a beer bottle… but that was our problem, not the product’s. If you purchase this I do not think you will be disappointed.
V****a
This stainless coolie cup will keep a can of anything cold for several hours! I’m not exaggerating. I left a cold can in one out overnight, and the next day it was still cold. It will maintain nearly the same temperature as the can was when pulled from it’s cooler or fridge for well over an hour. After that it super slowly loses its cold. It would take literally hours to reach room temperature. I am amazed at how well this works.
N****l
This is the best purchase I’ve made in a while. I recently started drinking A LOT of club soda to help me kick the cola habit, and one thing about seltzer is that it’s much less enjoyable when it gets a little warm or begins to lose its carbonation. This super-coozy keeps the cans cold for way longer than I expected, and while I haven’t tested it personally, I can’t imagine the other much more expensive brands can do better. It can be difficult to detect when it’s empty because of the weighted bottom, but I love this thing.
T****n
The price and the quality of this product is impressive! I wasn’t sure if it would truly keep my beverages cold because the price was so cheap. But I took a chance and am so glad I did! I was specifically looking for a product to hold my tall skinny cans and it works perfectly! The cooler does not sweat, so no rings to worry about on the tables. I was initially disappointed that only the lid is dishwasher safe, but for this price and quality, I have no problem hand washing! I took this on our boat and was happy that it fit inside the cup holder! Another win! I will be purchasing more of these!
V****r
Universal Buddy is so awesome – GREAT GIFT for all ages!! A++++ Company and product! Works great! I live in South Carolina so beer will warm up fast at the pool. I’ve set my drink down and forgot about it, come back 45 min later and it is till I’ve cold.
S*****a
Unbelievable! Seems to work great in Hot weather! I’ve never seen such a cooler in my life! I used it everyday on my vacation! Still can’t believe it fits every size. Well done! Wish I would have picked up the 2 pack! Buying another for my husband!