Shipping and delivery
How much does shipping cost?
We are glad to bring our customers great value and service. That’s why we provide fast shipping from our Fulfillment Center in California by UPS and USPS.
What countries are you delivering to?
As of now, we’re delivering to the United States only.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship anywhere in the United States, and to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (30 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of neogearstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A******e
It works perfectly for my son’s room!
J********n
I’m quite satisfied with this alarm clock 🙂
V****n
Perhaps the best value for an alarm clock you can find.
G*****t
I bought this as a gift for my sister and she loves it. I’d say for the price, it’s a cool little multitasking clock.
T**y
This unit is a bang for the buck, Dual alarms, FM radio gives great sound, and Bluetooth. What a deal.
E*****t
This is a very nice alarm clock. It is easy to set and use with good FM reception, a nice display, and a decent speaker.
A*****a
I wasn’t looking to spend too much on an alarm clock, but also wanted usable features. This clock delivers in both areas!
T***a
Nice bright and big number display. The only thing I am not a fan of is the speaker quality; but I guess you get what you pay for.
D****d
Very elegant little clock and full of surprises, really loaded with other features. Take your time in trying out the other features… Would recommend it.
C*******s
Very elegant little clock and full of surprises, really loaded with other features. Take your time in trying out the other features… Would recommend it.
I**a
I love everything about this clock. With its slim profile, it fits on my mini clamp-on side table just fine with room for my tablet, phone and other small items.
J****a
The LED display on this clock has a very sleek and clean look or finish, and the digits appear very clear and just the perfect size for a table or night stand placement.
R*****d
It’s a pretty good alarm clock, and does quite a bit for its price. The only thing keeping me from giving it five stars is the buttons feel a little flimsy but it’s a good clock overall.
E***l
Compact, easy to see, sounds better than any other alarm clock I’ve had previously. Controls are ok, but could still use some minor improvement, but I’m being rather picky.
J*****a
I found I sleep better while listening to something, and the bluetooth speaker is great for this. It’s cheap and does it’s job even though I’m struggling a bit to set up times and such.
T**i
I am using this in my studio bathroom as a clock, but also for music. I like that the design is intuitive; yes, it comes with instructions, but I could figure things out just by looking at the buttons.
D***e
The radio tuning is not what I had hoped it to be. You can not tune a variety of individual stations. I am still very happy with my purchase and the overall quality of this alarm clock speaker! 😀
K*****h
This alarm clock is a great addition to my room! All the functions work properly, however, it does take a while to figure out how this device works. But if you have the time to learn I highly recommend this product.
T***r
Overall I gave 4 stars due to one thing – the alarm that comes with the unit… I wake easiest to a buzzer sound, there isn’t one. It’s overall not bad, just not quite jolting enough. I’m sure for most it’s fine, I just sleep heavy.
C***e
This clock just arrived today and overall I love it. It’s a nice solid black, that matches my bedroom decor and it’s really sleek looking. I’m actually glad I decided to purchase it. it. For the price it’s really a steal!
R*****o
What’s nice about it? First, it’s size is just right for a bedside table/night stand. The unit has a very useful digital night light that illuminates the base and provides a good deal of light in a dark room. What limits this unit? First, the controls are not intuitive. Second, it only picks up FM stations. Certainly FM is likely used more by most people today anyway but there is no way to use the unit to pick up AM unless you connect via bluetooth and use a service. Worth the price and the purchase but may not fit everyone’s needs.