Shipping and delivery
How much does shipping cost?
We are glad to bring our customers great value and service. That’s why we provide fast shipping from our Fulfillment Center in California by UPS and USPS.
What countries are you delivering to?
As of now, we’re delivering to the United States only.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship anywhere in the United States, and to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (30 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of neogearstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
O***d
Works great in my older car that doesn’t have cup holders
I***f
Exactly what I was looking for. Very sturdy. And great price.
J***b
Perfect to hold grandkid’s drinks in the back seat by their car seat!
C***e
This is a great cup holder that will fit any car and all size cups I have used! Love it!
B***q
I wanted an extra holder to add an air freshener. This is perfect and the quality is great.
A***t
I was in need of an additional holder for traveling with more than myself. My Escape now has an additional holder that doesn’t take up any space. Highly recommended!
G***s
Perfect for my grandson’s car seat. His cup holder broke off, so I bought these (1 for my car, 1 for his dad’s car) so whoever has him, he can put a cup in it and not make a huge mess.
O***v
Needed to find a cup holder to fit over the side of a boat for a fishing trip. Worked really well. Would be helpful if the part that hooked over the side of the boat to be a stronger material as with the really hot weather they got a bit soft. Overall, it worked great and the price was so reasonable!
I***p
My only concern when I purchased this was whether it was going to be sturdy enough since it only clips onto the vent slats. It proved to me it could be and holds up to all the bumpy roads and knocks that it takes. Installation is simple and quick. And it holds large cups and mugs as described.
H***l
I had trouble finding an add on cup holder for my 2017 G wagon. I had ordered one for mounting on the center console. It didn’t work size wise and would have put screw holes in the console. I returned and ordered this one. So easy to mount on the passenger seat headrest. Holds most size cups with minimal movement and is very sturdy. Been wanting an extra cup holder for awhile. My car only has one! I have tried many different and found this one to be the best! Holds can of soda very secure and doesn’t interfere. Highly recommend this one!