Shipping and delivery
How much does shipping cost?
We are glad to bring our customers great value and service. That’s why we provide fast shipping from our Fulfillment Center in California by UPS and USPS.
What countries are you delivering to?
As of now, we’re delivering to the United States only.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship anywhere in the United States, and to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (30 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of neogearstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
P***m
Great item for rear trunk organisation. Easy to fit, looks good too
R***y
Ordered 3 of these and I was so pleased!! So are my son and daughter.
J***r
Helps keep my car trunk tidy. Easy to install and sturdy too.
C***t
Good quality product, fits well even in the trunk of a convertible. Nice price
E***y
I am very happy with this car trunk organizer. Perfect to make more space in my trunk and it fits lots in. Just what I was looking for.
R***k
Great quality, but just wasn’t suitable for my Ford Expedition.
B***c
Incredibly sturdy construction, adjustable size, very large capacity in full size setting. Handles for easy lifting. Handy outside pockets for easy access to regularly used items.
Y***s
The organiser has done the trick, I’ve used plastic boxes for years but this has different compartments and makes it easier to store and gain access to my working equipment.
T***w
Great for the back of my Discovery, excellent to keep the trunk tidy. Would definitely recommend it. I keep my hat and gloves, binoculars, etc. in the pouches, great purchase.
P***w
Great product, don’t hesitate to buy, very big pockets, easy to set up, and sticks well. Probably equally good for larger vehicles, just about fits in my VW beetle.
R***n
Slight thing to mention: more suitable for 4×4 cars, but made it work in my car as well.
P***o
Love, love this storage box for my vauxhall car trunk. It fits in oil, petrol can, maps, jump leads, flashlight, cloths, car cleaning stuff, small hand held vacuum, blanket, soooo much more
J***s
Width is perfect for my small car, it only has 2 headrests so the middle sags a little. Seems sturdy and pockets are deep and good to place things that would normally slide around in the boot.
A***k
I bought these as my partner was fed up with stuff rolling around the trunk. The item comes in a sealed plastic bag and opens up quite wide with pockets on the front to put smaller items. The bag does have carry handles and seems really strong should you need to lift it out of the trunk. It’s a good size and sits perfectly in our trunk and does not slide around. And should you wish to put it away it folds flat which occupies very little space
E***s
Excellent product for price. I’ve bought two of these, one for each of our cars. We are busy people and need lots of stuff in our trunks, e.g. wellies, puppy bits, waterproof clothing, towels etc. These are fantastic for holding all the items and provide easy view and access to all things. Easy to locate items due to sections of boxes and extremely happy with side pockets for extra storage of smaller items. Keeps the trunk looking good. Also allows easy access to under trunk storage as boxes easily lift out without collapsing. Extremely happy with these. Tempted to buy another for shopping – the only reason I haven’t is because I’m trying to use my reusable shopping bags a bit more.