Shipping and delivery
How much does shipping cost?
We are glad to bring our customers great value and service. That’s why we provide fast shipping from our Fulfillment Center in California by UPS and USPS.
What countries are you delivering to?
As of now, we’re delivering to the United States only.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship anywhere in the United States, and to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (30 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of neogearstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
S***e
Easy to install and takes up little space
G***e
Great product at a great price. Highly recommend!
E***p
Came quickly, easy to install, would purchase again
B***a
This thing is a bomb. It looks so classy in my 05 Toyota Corolla. Lol. Useful, too. It’s not an eyesore, at all.
I***w
Great coat hanger. Installed just before Covid and working from home. Coat from the office is still hanging and hasn’t fallen off!
K***f
This is very nice, easy to install and does not affect sight lines at all. Keeps jackets off the floor or the back seat. I may get one for the other seat too.
L***r
I like that it has a lower profile and isn’t seen when looking through the rear view mirror. I wish the hanger was wider for man size coats.
C***n
Looks elegant and fits my Nissan Rogue perfectly. When not using it I can remove the hangar from the clip and store it in the seat pocket. Classy.
H***j
I purchased this for my brother who has to wear a suit on a daily basis for work. This works very well and he loves it! Now he doesn’t have to put his jacket on the back seat where it gets wrinkled.
J***t
Bought these to use when traveling. The item is very well made and the installation is very easy. Unfortunately I forgot to measure the distance between the posts of the headrest in our car. These would have worked great, but the headrest poles are just too far apart to use. Fortunately, I have other vehicles that I can use the coat hangers in.
A***h
I recently purchased a new SUV and decided I was tired of laying my coat and scarf over my briefcase in the passenger seat because I’m too lazy to open one of the rear doors and lay my coat over the backseat. I wanted something affordable, streamlined, and not too cheap looking. This arrived quickly, was super easy to install (you snap one part into the other then attach it to the headrest – so simple and sturdy), and is a decent price point. While I considered buying something a bit more high end, I don’t think this hanger makes my luxury vehicle look cheapened. I’m happy with my purchase and am pleased with it’s design and performance for such a cheap product.