Shipping and delivery
How much does shipping cost?
We are glad to bring our customers great value and service. That’s why we provide fast shipping from our Fulfillment Center in California by UPS and USPS.
What countries are you delivering to?
As of now, we’re delivering to the United States only.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship anywhere in the United States, and to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (30 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of neogearstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
S***n
You can’t bring this one out and have him start mimicking people without a lot of laughs. So just for the laughter, it’s well worth it. But idk if it’s the best toy for children. Maybe for the good children, not breaking things, yes.
H***y
Construction is very sturdy with solder points covered in glue. This hamster is solidly built. The fur is very soft and it repeats long phrases.
A***a
This is a must, I stumbled on this by accident as I was searching for a gift. We were all in tears playing with it and we’re all mature adults! lol I ordered 2 more because I wanted one for work and one for a gift but my husband told me he also wants to take one to the office!
K****n
I rated only 3 stars on softness, because this toy isn’t really meant to be something you “cuddle.” It is very soft, but who cares, you know?
B****y
fun, kids love it
A****t
I bought one for my granddaughter, who loves everything that has fur, for a Christmas gift. I’m sure that she will love it.
M***e
I ordered two of these and I will use one for my dementia patients in the nursing home and the other one I will keep in my office at the hospital. It brings lots of smiles. It will literally repeat everything (your laughter, speech, sounds near it) which makes everyone laugh even more.
D***n
My dogs absolutely LOVED this hamster! Both my spouse and I have both gotten many laughs from them when we turn this hamster on and have it repeat what we say.
A***n
Talking hamster is so cute. My whole family laugh so hard.
A****e
It’s super fun. But sometimes the hamster’s voice is not intelligible so you have to make sure to speak clearly and it will repeat full sentences and words
M***y
My niece LOVED IT,
E*****a
This little guy is going to be the life of the X’mas party this Christmas
J****a
Hilarious and adorable! Works great!
V****a
we have 3 and we love these stupid things!
R***a
Besides play, the toy can be adapted for developmental activities. My 7-year-old memorizes addition/subtraction facts with it. My 2-year-old enjoys talking to the hamster, which helps with speech development/language acquisition. This is a great toy! It is thoroughly enjoyed by my children.
A******g
this talking hamster is good,it is small and cute, my kids very happy that receives it.
M****l
It’s simple but hilarious, it’s best with a crowd of friends.
L***e
funny lil thing me and wife love it daughter was scared of it at first now she’s a little more warmed up to it but still not too much
X****o
good toy
Y****a
We ordered these for our niece and nephew who are toddlers and we put batteries in them to make sure they worked. They do. We were laughing so hard we ordered one for ourselves 🙂 They are adorable, funny and very soft. They are great for all ages.
G****l
Bought it for my 3-year old boy. He likes it very much!
S****h
Bought for my nephew for his birthday. He loved it. Very cute. Thinking of buying another one for myself.
T**a
Super duper cute! My kids love it. It can repeat what ever you said and made them laugh loudly
N***y
Both my there years old girl and ten months old baby love it.
F***r
Hamster is beautiful, funny shakes and repeats words. Nice toy!
D***a
Perfect my son is happy He has a lot of fun with
C******a
Keeps my dog entertained. Barks and goes crazy when it barks back
S***y
Loved it!
F****a
Grandson loves it
X****s
This thing is hilarious and mimics every sound
A********a
My beautiful grand-daughter, Isla was born in Sept. To me, she is the whole world. I gave her one of these genius toys for Christmas knowing she would need a little time before she grew into it. My son, turns on “Mimi” (hamster’s name) recently and Isla’s squeals, spits and garbles are bounced back to her. She looks with surprise at Mimi, smiles, then speaks a little more. Soon you have an on-going conversation between Isla and Mimi. It is funny to watch.
I will try to add video upon my next visit.
Thank you for giving Isla a voice!
P***r
Best thing I ever bought. I bought this for my cats. My husband ended up playong with it instead. Haha
S***v
All OK
K***k
So lovely and funny!
F***s
All right, and working properly, the shipment has been super fast. Thank you
K***e
Pretty nice talking toy. My 3 years old son love it . He always try to talk with it, and treat as a little friend. It has good record system, its voice is high and squeaky. Every time, it repeat what u say, it will move its shoulder. It is so funny. Also, it’s hair is soft and comfortable. Just one thing we need to know. The batteries will use fast. So, when u don’t want to play. Don’t forget turn off power, try to save batteries.
P***p
This hamster is a very funny toy for children. I like how it repeats whatever you say. It is pretty small and very easy to carry around. It repeats whatever you say or whatever sound sound you make very clearly just like what you said or what sound you just made. My daughter loves to play with it, she brings it almost everywhere and anywhere she goes.
D******a
Just love this toy. Well made. So soft and sweet. Bought it for 2years girl Christmas present, hope she will love it , as I am .
S*****k
I have had so much fun with this hamster, my daughter likes to play with this toy. They work very well and safety for small kids, there are latch and button switch on the bottom.
A***x
Little hamster toys for my son! When he’s going to cry, I’ll come out and cry with him! He did not cry! Instead, he kept looking at the hamster! Then the son smiled! That helped me a lot! But sometimes it scared him because the sound made by hamster is loud. Anyway overall good quality this little hamster! Use three AAA batteries! The operation is easy.
Q****l
I love it! This hamster adorable! Repeats all sounds, can be turned off at any time. My two year old son very loves this hamster
W****m
I ordered this as a Christmas gift for my son. Very good item for pretend play and cuddling up to, my son absolutely loved it and takes it everywhere. He likes that whatever you say to the hamster, it repeats it back with a shaking head.
Super cute and lots of fun.
M***l
This is a very popular Toy in the past winter(still undergoing). My friends all bought one and recommended it to me. I bought one for my daughter. When it arrived, my daughter cried because she heard toy speaking. We all laughed because of my daughter’s reaction. But she likes to hug the hamster on the second day, still she doesn’t allow to turn it on. Since the fourth day, she loves the hamster so much, always speaks to it and calls the hamster “good friend”. We knew it, and we are glad that my daughter becomes brave. The only one thing is it needs 3 AAA batteries and the item doesn’t include them
G***a
I bought this when my son was 2 and he loved it, 2 years later the hamster finally died and i just bought him another one so heres everything you need to know!
• There is no volume control and the first unit i had was super loud (the second wasnt as bad), i hated it but my son loved it so not much you can do except wait for the batteries to die amd give it some time in between putting new ones in.
• Eats through batteries like no ones business. This is very true so plan ahead and just buy rechargeable batteries.
• Very durable, with having the first hamster for 2 years im suprised it held up. My son would drop it all the time and play rough with it and still talked up to the end the motor assembly went out a year prior.
• Overall im very happy with this purchase i just wish they would turn it down a bit, theres a lot of complaints about this toy but some people seem to be unpleasable.. its a $12 toy if you expect more then stop being cheap and go spend more on another toy/brand.