Shipping and delivery
How much does shipping cost?
We are glad to bring our customers great value and service. That’s why we provide fast shipping from our Fulfillment Center in California by UPS and USPS.
What countries are you delivering to?
As of now, we’re delivering to the United States only.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship anywhere in the United States, and to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (30 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of neogearstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
D**w
Works like a charm.
R***h
Best little waterproof circle ever…
G****e
I wish the sound quality was better.
M****e
The sound quality is great! It’s small but loud
I**s
This cute little speaker is awesome!! Sounds great.
N*******l
It’s a good working speaker but it’s not that loud at all.
A*****o
For the price this speaker does all I need it to do. Would order again.
A****s
Would recommend it. It is a pretty decent shower speaker for its price.
F***h
This waterproof bluetooth speaker is perfect for the shower or outside by the pool.
C******e
So far so good! Initially it works fine and easily connects with our family’s phones. Sound is pretty good!
D****n
I love this speaker. I take it everywhere even to the shower, it’s a great speaker! Easy to use and charges fast.
O*****o
Works decent but the charge doesn’t hold for long while in use. I wanted this for outdoors while chilling by the fire.
L**a
The only downside (and this is silly) is that the noise when it turns on is pretty shrill and scares the crap out of my cats.
D***k
The sound is clear and loud enough to hear through the apartment and on the back porch. Just wish the battery would last longer.
M****s
This is pretty great for what I need it for. Sound quality is really good for a little speaker. Great size too. I definitely recommend it.
M***a
I just received this speaker! It’s loud and I love it! I’m unsure if I want it for my shower or work. It’s sturdy and cute. I would buy it again!
H****n
It works really well for such a cheap price, the only thing that’s difficult is how close the skip and volume buttons are. And it really is waterproof. The battery lasts forever!
M******t
Been wanting one, but didn’t wanna pay the high price for something that I could lose or forget. This thing is relatively loud for what it is and it’s cheap!!! If I lose it I’m definitely buying another one.
A********e
I don’t like the forward/backward button on the side. They are kind of in the way when holding the speaker and I would accidentally forward or go back to a song. Gets annoying.
H***y
This speaker works perfectly. It’s not super loud, but loud enough. The Bluetooth distance is decent, I left it in my kitchen and went outside and it stayed connected. Suction cup is large and definitely sticks well.
C****s
I’ve had this same speaker in the past that I broke over a couple years of usage and it worked great. Just needed a replacement and this one works great for its price. Good battery, decent sound and very portable.
T****r
I love this little speaker. The sound quality is great. Unlike my previous bluetooth speaker, it actually holds a charge, and the charge seems to last a really long time. I no longer have to keep it on the charger at all times like I did with my previous one.
B*****e
This is a great little speaker, the unit is sealed up with rubber banding, Paired with my iPhone with no problems, The sound is awesome, I can control the playlist & volume from the speaker, even answer the phone in the shower. The battery life is very long, when it dies, I recharge it overnight, it is ready for another week or so.
A****r
Bought this for our shower and was not disappointed. The sound quality isn’t the best, but much better than having the phone on outside the shower walls. I think having it in an enclosed box may be what’s affecting the sound. It’s small and sticks well to the wall. It is easy to remove so that it can be charged with a kindle cord charger. It’s very easy and straightforward to use.